On the afternoon of October 10, the company hired Mr. Gao Jiping from Shijiazhuang Zhuxiang Enterprise Management Consulting Co., Ltd. to give a training lecture on the theme of “Quality Customer Service for foreign trade business” in the conference room on the sixth floor. After the lecture, Zhu Zhiping, deputy general manager of the company, shared his foreign trade experience.
Teacher Gao elaborated in the quality customer service training: 1, excellent foreign trade salesman necessary ideological quality, cultural knowledge quality and professional quality. In order to win in the fierce competition, it is necessary to have a detailed understanding of the target market and competitors, and formulate corresponding strategies according to market changes at any time. 2, excellent foreign trade salesman must have six abilities, namely: marketing and development ability, business negotiation and communication ability, research and information processing ability, business operation ability, new product development ability, risk prevention ability. It also explains in detail how to skillfully communicate with customers and how to complete effective contracts. 3. Standard and management of customer service after the completion of a valid contract. Therefore, we continue to sum up foreign trade work experience, through long-term practice to cultivate their own business skills, improve their professional level. Start by understanding the needs of your customers and do a good job of consulting sales.
Teacher Gao’s training is vivid, funny, relaxed and easy to understand. The practical cases are used and the interactive process is enlightening. With this unique teaching style and humorous content, he has won the recognition of the staff.
Zhu Zhiping, deputy general manager according to their own foreign trade experience summed up the following points: 1, integrity is the basis of all business, customers will like to talk about business with honest and honest people, especially as a foreign trade salesman, integrity is the most basic quality, and customers to establish a sense of trust, he has no time to develop new suppliers, so that the opportunity to earn profits will be greater. 2, pay attention to details, flexible, concerned about customers to adapt to customer communication, empathy, in advance to solve customer problems. 3, Let customers understand the advantages of the company, find out the unique selling point of their products, use data, text, pictures, quotes for different buyers, hold different boundaries, find the point to attract buyers. 4, confidence is the necessary quality of foreign trade salesman, to have confidence, good at exploring a lot of potential customers, I believe that I will do business very well.
Through this training, we have a deeper understanding of foreign trade knowledge and development, everyone must continue to learn, progress, growth, and improve. Strengthening the sense of responsibility while completing the work efficiently is of great significance to our future work and life, and plays a positive role in the better development of the company.